Never Let a Case Slip Through the Cracks

Is your service team drowning in Salesforce cases, constantly chasing KPIs or apologizing for slow service?
You’re not alone.
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Many customer service teams face similar challenges:

• Case overload – Agents lost in endless lists, unsure what to tackle next
• Decision fatigue – Wasting time figuring out priorities instead of solving issues
• Slow response times – Customers waiting too long, leading to dissatisfaction

In a world where customers expect fast service, you need a way to keep agents moving at the speed of life.

But agents waste valuable time when they have to search through lists, records, and descriptions just to determine their step. The inefficiency causes delays that impact customers who are left waiting and become frustrated with slow service.

It’s time for a smarter, faster way to manage caseloads.

Introducing Case Flags:

Automated Visual Case Prioritization System

Case Flags brings clarity and speed to case management in Salesforce. This 100% native Salesforce app is trusted by high-performing service organizations like Google, Johnson Controls, Rentokil, Teamworks, Credera, EmployDrive, and more.

With Case Flags, you can:

• Automatically prioritize cases: Color-coded flags guide agents to the most important cases instantly
• Eliminate decision fatigue: Agents always know what to tackle next, no more guesswork
• Improve responsiveness: Resolve cases faster, meet SLAs, and reduce backlog stress
• Boost customer satisfaction: Improve CSAT, NPS, and keep customers happy
• Measure performance trends: Spot bottlenecks, track progress, and optimize workflows

Watch a short video about Case Flags

Ready to Solve Case Prioritization Once and for All?

Whether you’re a customer service leader launching a 2025 initiative, a support manager in a new role, or an “accidental admin” wrestling with Salesforce automation, a session with Vicasso will help you create your most powerful service optimizations in 2025.

Vicasso is an official Salesforce Partner exclusively focused on empowering companies to optimize service operations. All we do is build Salesforce apps that improve case management. All we do is help companies deliver world-class service.

See Case Flags on the Appexchange or Learn more about our apps at vicasso.com.

See Vicasso in the Demo Jam!