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Shahida is a 3X Certified Salesforce Consultant with Slalom Consulting, where she works with clients to solve complex problems with Salesforce. Her focus on Service Cloud and Case Management allows her to empower users to leverage the power of Salesforce and become technically savvy. Shahida has over 7 years of experience delivering Service Cloud, Nonprofit Cloud, and Salesforce Lightning implementations for clients in the federal and commercial industries. Shahida is proficient in business process design, requirements development, and system integrations.