Sharda Kumari

Airbnb, Inc.

Sharda is a prominent Global Business Technology leader, renowned for her extensive expertise in CRM and Enterprise Architecture. Her achievements span a wide range of sectors, including Tourism, Communications, Banking, and High-Tech, where she has played a pivotal role in advancing leading organizations such as Airbnb, Salesforce, Wells Fargo, and Avaya.

Recognized as an influential figure in her industry, Sharda has served as a judge for prestigious awards and has been a sought-after speaker at events like the Generative AI Conference, Applied AI Conference, and WomenTech Global Conference. A member of the CX Advisory boards at the University of California, Irvine, University of Las Vegas Nevada, Seattle University, and with numerous papers published in international research journals, Sharda has made a significant impact in the academic world. Sharda’s research papers explore the intersection of CRM with various industries, including healthcare, food and beverage, maritime, and pharma. Her studies have shed light on the unique challenges and opportunities CRM solutions present to these diverse sectors, contributing to a more profound understanding of CRM’s effective integration into industry-specific processes and workflows for enhanced customer engagement, streamlined operations, and overall business performance.

With a proven record in enterprise applications engineering and digital transformation, Sharda has skillfully managed multi-million-dollar business innovation projects, consistently exceeding delivery, budget, and quality objectives. As a thought leader in CRM applications, her innovative ideas have significantly impacted various industries. Sharda’s expertise encompasses enterprise architecture leadership, technology roadmap development, process reengineering, change management, and adoption. As a customer-focused business process improvement leader, she excels in devising strategies, driving business transformation, and harnessing underutilized cloud computing segments for revenue growth, customer acquisition, and satisfaction.

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